FAQ

FAQ

There are many mTransport apps on the stores. Which one should I use?

The app ‘mTransport – Parent’ (iOS, Android) is for parents of students using school transportation.  The app ‘mTransport – Driver’ (iOS, Android) is for drivers of school transportation vehicles: yellow buses, minibuses, or cars.

What is mTransport?

mTransport is a logistics solutions for managing students and vehicles. mTransport raises student security by improving communications quality, reliability, and simplicity, between everyone involved in school transportation.

How does mTransport work?

In the mTransport – Driver application, the driver of school bus, minibus or car sees the list of stops and students on his route. He records children getting on or off board. The information is sent to a cloud service, that communicates with the mTransport app for parents, so they know in real time who is responsible for their child.

What is the purpose of the mTransport App?

The mTransport app for parents aims at bringing peace of mind to them. Its main feature is to send notifications regarding the school transportation. More functions are also available, like quickly accessing the contact information of the school, or announcing the absence of their kid to the bus driver.

What notifications will I receive?

In the mobile app, you can select which notification is useful to you

  • Vehicle on its way: to be notified when the bus leaves the stop right before yours.
  • Got on the bus: to be notified when your child gets on the bus, or does not, at her/his stop in the morning or at school in the afternoon.
  • Got off the bus: to be notified when your child gets off the bus at school in the morning, or at her/his stop in the afternoon.
  • Declared absences: to be notified when a guardian (yourself or another authorized parent for your child) declares an absence to come in the near future.

How many notifications will I receive?

The notifications are for three types of events. When the school vehicle approaches your child’s stop, when your child gets on board (or not), when he gets off board. Parents will also get notifications when exceptional events occur. In the app, the preferences menu lets you decide what info you want to receive.

I received a “Vehicle on its way” notifications but the bus had already left my stop. Why?

A notifications takes in average 3 seconds to be received, but telecom and Internet networks may sometimes delay the delivery. The system triggers a “Vehicle on its way” notification as soon as the vehicle leaves the stop right before yours. If that stop is very close to yours, the notification will not reach you well ahead of time. If the vehicle or your phone experience a temporary weak network connexion, you could receive the notification after the vehicle has passed. We know how parents appreciate a reliable notification ahead of time, and we are working on an evolution of that feature.

Can I disable the notification feature?

Yes. In the app, the preferences section allows you to disable all notifications, or only the ones not relevant to you. Even without notifications, you can access the latest events, the event history, and other features.

What happens when I declare the absence of my child via the mTransport application?

When you declare that your child will be absent from a trip, using the the calendar within the mTransport application, all guardians will be notified right away that an absence was announced.

During that trip, when the driver arrives at your child’s stop, the system will indicate that the child has been declared absent by a guardian. This avoids the driver from waiting for your child.

If you registered to get notifications, you will still receive them for this trip. They will inform you that the bus is on its way and then that, as announced, your child did not show up at the bus stop.

Can I use my mTransport account on two different devices?

Yes, you can set your account on as many devices as you like, but all your devices will share the same notification preferences.

My child does not show in the mTransport app

To see your child in mTransport and to access information regarding him/her, the school vehicle must be participating, and the institution must have authorized the display of children information for that vehicle. Note that school boards may temporarily desactivate this function for a running-in period with the drivers.

If you have more than one child being transported in vehicles that use mTransport, make sure the e-mail address you are using with mTransport is registered in each child’s school file.

I have a question or comment regarding the transport itself. Who should I contact?

The school board or your children’s school remain the key contacts for everything regarding school transportation.

I would like my school to provide the mTransport service. What should I do?

Let us know about your interest. Talk to your school institution, your transport provider, and other parents about mTransport. It is simple and easy to start using it.

I have another question or a comment about the mTransport app. Can I talk to a human?

Of course! The mTransport team will gladly help you.  You may contact us via phone or email.

Phone : (514) 447-3772

Email : support@mtransport.ca